By Amy Campbell, PhD, RN, CPHQ, LSSBB

After more than 17 years in healthcare quality, I have seen it all, projects that soared and  projects that stumbled. Some of my biggest “fails” turned out to be my first attempts at  learning, and those lessons shaped how I approach improvement today. Too often, we make  quality work harder than it needs to be. My passion has always been teaching, whether it is  guiding executives through complex systems or mentoring graduate nursing students who are  just beginning their quality journey. But I have struggled to find a resource that feels  approachable, something you could pick up quickly, enjoy, and return to whenever you need  guidance. 

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