Patient Safety

What Level of Service Do You Expect from a Hospital?

The Centers for Medicare and Medicaid Services (CMS) recently released a star-rating system for the patient experience at more than 3,500 U.S. hospitals.

In an editorial on the CMS rating system, Lisa Allen, Ph.D. (chief patient experience officer, Johns Hopkins Medicine, director of service excellence, The Johns Hopkins Hospital) compares hospitals and hotels: Read More