Practices & Tips

Clinical Tip: Talking is not the same as Communicating

by Michèle Curtis, CeeShell Consulting, lead editor of “Glass’ Office Gynecology”

As the world becomes more global and more technological, opportunities for communication errors only increases.  Communication errors are one of the fundamental precursors for safety and quality errors in healthcare.  Supporting this is data showing that a shared language between health care provider and patient results in better outcomes and quality as well as improved hospital costs and patient satisfaction.  In the healthcare setting, we rely on the words as well as the physical cues and signals patients give us when they are telling us their story.  But if the provider and the patient don’t speak the same language, the risk for misunderstandings and errors increases dramatically, especially if they try to ‘muddle through’ or if information is obtained through a family member or friend who is helping to translate. Read More